People, process and complaint management support
and services are provided to help businesses through
the complexities of the legislated requirements.

The way that a company manages its industrial relations matters and human resources can have a significant effect on costs, your competiveness and your businesses reputation. Stephanie Fletcher of Kalgoorlie Consulting Services Pty Ltd provides a tailored specialised approach that considers your needs.

Supporting business owners, management and administration personnel to work through the issues and sort out the problems with minimum fuss while reducing the stress that allegations, complaints, performance related issues and compliance requirements can cause is the service that clients receive from Kalgoorlie Consulting Services Pty Ltd. Stephanie will review the evidence, your existing policies and procedures and the circumstances that exist against the legislated requirements to develop and implement a strategy and response based on the facts to protect and minimise the damage that can occur when matters spiral out of control or when you simply don’t know what to do.

Stephanie has clients from across Australia and is experienced in managing matters externally and across industries including the Mining industry, Mining Contractors, Transport, Construction, Hospitality, Engineering and Administration areas. Support and assistance is provided across many areas that relate to industrial relations and human resources including the following:

• Managing claims and allegations (and potentially preventing them from occurring via addressing issues early) such as Unfair Dismissal, Adverse Action, EEO, Discrimination and Bullying, OHS Incidents, Fair Work Commission, Worksafe and Fair Work Ombudsman matters.

• Providing practical performance management advice including performance review systems and implementation of underperformance management and disciplinary actions.

• Assisting with employment termination actions, including serious misconduct and compiling reports and termination letters.

• Calculations of comparisons of legislated entitlements against payments received and review of employee costs such as wages and leave entitlements.

• Award compliance and interpretations, including compiling employment contracts to suit your business needs.

• Assistance with Enterprise Agreement negotiations, drafting agreements and Fair Work Commission processes.

• Advice on redundancy and restructuring including consultation strategy and management of communications process.

• Mediation, facilitation and dispute resolution assistance.

• Development and review of Industrial Relations and Human Resources policies and procedures.